Privacy Policy

Privacy Policy

Last Updated: September 10, 2026

A Privacy Policy is legally required if your site collects personal information (e.g., contact forms, email signups, user accounts, or checkout payments). Under global privacy frameworks (like GDPR/CCPA) and local standards (such as Cambodia’s E-Commerce Law), you must disclose:

Data Collected: Names, emails, phone numbers, delivery addresses, IP addresses, and payment details.
Collection Methods: Direct input (forms, checkouts) or automated tracking (cookies, analytics tools).
Third-Party Integrations: Payment gateways (e.g., ABA PayWay, Bakong KHQR), hosting platforms (Vercel, GCP), or analytics tools.
User Rights: How users can request data extraction, modification, or deletion.

1. Refund & Return Policy

If you operate an online shop or digital store, a clear Return & Refund policy sets expectations and prevents payment disputes.

Return Windows: State the time frame for returns (e.g., 7 or 14 days from delivery).
Conditions: Specify if items must be unused, sealed, or in original packaging.
Non-Refundable Items: Clearly mark items excluded from refunds (e.g., digital downloads, perishable items, sale items).
Process & Fees: Clarify who pays return shipping fees and the estimated processing time for refunds.

2. Shipping & Delivery Policy

Crucial for physical delivery services or online ordering platforms:

Fulfillment Time: Processing time required before dispatch (e.g., 24–48 hours).
Delivery Options & Costs: Local rates vs. regional shipping costs.
Order Tracking & Issues: Instructions on how customers can track packages or report missing/damaged items.